Terms and conditions
The key rules for bidding, winning, checkout timing, seller access, shipping responsibilities, and dispute handling.
Bidding commitments
Bids placed on live auctions are binding. If you are the highest bidder when the auction closes, you are expected to complete checkout before the payment deadline.
Auctaro uses anti-sniping extensions, so late bids may push the closing time forward and keep the auction competitive.
Seller access and listing rules
Selling is not open by default. Auctaro manually approves trusted sellers first, then requires Stripe payout onboarding before listing is unlocked.
Suspended sellers may not publish or continue new marketplace activity until moderation issues are resolved.
Checkout and shipping
Winning buyers complete checkout through Auctaro, choose a BOX NOW locker where applicable, and pay the full order total shown in the flow.
Sellers are responsible for shipping after payment, providing fulfillment details, and handling the order according to the marketplace rules.
Disputes and payout holds
Buyer issue reports can freeze payout release while the case is reviewed.
Seller reports and disputes are moderated manually. Marketplace actions can include warnings, suspensions, payout release decisions, refunds, or dismissal after review.